Frequently Asked Questions


Florida 511

What is Florida 511?
Why doesn't my mobile application have traffic information anymore?
Why am I not getting personal alerts anymore?
How do I get my new Florida 511 mobile application?
Why are you updating 511?
How can I report technical difficulties with the new 511 system?
Why is there no report on 511 about a crash I see beside the highway?
When and why was 511 initiated?
What travel information is available on 511?
How often is the information updated?
How does the information available from 511 differ from the travel information I get on the radio and television?
What public safety alerts are carried on the 511 system?
Is 511 compliant with the Americans with Disabilities Act (ADA)?
How can I help make the system better?
Is there a charge for using 511?
How do I reach the Florida 511 phone system?
How will I know what information to ask for when calling 511?
How do I ask for information on a specific roadway?
What can I do when the system cannot recognize what I am saying?
Does my cell phone area code determine the 511 information I receive?
Does 511 know where I am calling from?
How are roads chosen to be covered by 511?
How much does it cost to use FL511.com?
What is available on FL511.com that isn't available by calling 511?
How can a deaf or hard-of-hearing individual use the 511 phone system?
Does FDOT record phone calls to the 511 system?
I'm calling 511 from my car using Bluetooth and the system does not understand me.
I'm calling 511 on speaker phone and the system does not understand me. 
I’m in a crowded space with a lot of background noise. Will the 511 phone system understand my requests? 


My Florida 511
What do I do if I forget my personalized route names?
How do I register for My Florida 511?
What are the costs associated with My Florida 511?
Will I have to enter this information every time I log in to My Florida 511?
Why do I need to provide a phone number?
What are My Routes?
How do I access my routes when I call 511?
What information will My Florida 511 give me about routes?
What are alerts?
How can I create and customize an alert?
Why can't I sign in to My Florida 511?
What do I do if I can't access my account to change or delete it?
I have an Internet phone (Voice Over IP/VoIP). Will I be able to access My Florida 511?
My cell phone does not have a Florida area code. Can I access Florida's 511 and My Florida 511?
I want to call from my office but the system doesn't recognize me or gives me the wrong routes. What's going on?
 
 

Florida 511
 

What is Florida 511?
The Florida Department of Transportation's free 511 Traveler Information System provides bilingual (English and Spanish: website only) real-time traffic information, including point-to-point commuter travel times, congestion, construction, lane closures, severe weather and emergency evacuation information on all Florida interstate highways; toll roads including Florida's Turnpike; and many other major metropolitan roadways. The resource is available 24 hours a day via phone by dialing 511, on the web at www.FL511.com, or on the mobile application for Apple and Android devices.

Why doesn’t my mobile application have traffic information anymore?
We used a different app development company to implement the new Florida 511 mobile. Unfortunately, this precludes us from simply updating the app. The development and maintenance agreement with the previous company is no longer valid, and so the original app no longer functions. That means users like you will have to download an entirely new app through either Google Play store or Apple App Store.

Why am I not getting personal alerts anymore?
The new Florida 511 personal alerts system is using updated mapping, travel times and alert technology. We were not able to transfer current subscriber data to the new system, so all users must recreate their profile and preferences. We understand that this is inconvenient, and we sincerely apologize, but we know you’ll be happy with the new My Florida 511 personalized alerts.
 
Please click on Register at the top of the home page to update your account.

How do I get my new Florida 511 mobile application?
Depending on the type of mobile device you use, you’ll either go to the Google Play store or Apple App Store. Simply search for “Florida 511” and download, choose the app from the Florida Department of Transportation (FDOT)  and install it.  Don’t forget to uninstall the old Florida 511 app, as it no longer functions.

Why are you updating 511?
The updates we introduced into our system are a result of analyzing our ongoing 511 user satisfaction survey responses. Many of the new features are the result of  FDOT research and user suggestions. We wanted to improve the user experience and provide more powerful ways to access the information that betters motorists’ commutes.

How can I report technical difficulties with the new 511 system?
Since we are still in a transitionary period, we do anticipate some hiccups in our service. That’s why we rely on users like you to provide us with as detailed as possible feedback on any issues you may be experiencing so that we can further improve how we serve you. Please leave us your feedback by filling out the Contact Us form, or by requesting “feedback” on the 511 phone call.

Why is there no report on 511 about a crash I see beside the highway?
It takes time for accurate traffic incident information to be collected, verified and posted to Florida 511 phone system and website. Much incident information is reported to Traffic Management Center (TMC) operators by Florida Highway Patrol, Road Rangers or local law enforcement. TMC operators must collect and verify that information, often using FDOT traffic cameras to visually inspect a crash scene. Once they have the information they need, it is entered into FDOT’s SunGuide Traffic Management Software. From there, data from all over the state is collected into one database, then sent to the 511 system to be added to the phone, web, mobile applications and personalized services reports. This process can take up to several minutes from the time an incident is first identified to the time information about it is available on 511.

When and why was 511 initiated?
The U.S. Department of Transportation petitioned the FCC in 1999 for a three-digit dialing code to make it easier for motorists to access travel information. The FCC assigned 511 to the transportation community July 21, 2000, replacing more than 300 different traffic information phone numbers.
 
Florida's first 511 system went live June 2002 in Central Florida. The Southeast Florida system went live July 2002. The 511 Tampa Bay system launched September 2004. The first-generation Statewide Florida system launched November 2005. The Northeast Florida 511 system launched October 2006 and Southwest Florida 511 launched April 2007. The current bilingual Statewide 511 system launched June 2009, combining all of the regional systems.

In 2016, FDOT launched an updated 511 app with more of the features users need, including point-to-point directions; better personalized alerts, and a more logical and intuitive phone system.

What travel information is available on 511?
Florida's Statewide 511 mobile app, website, and phone system give real-time travel reports on all Florida interstate highways and toll roads, including Florida's Turnpike, Miami-Dade Expressway Authority roads and Central Florida Expressway Authority roads; and other major metropolitan roadways. The statewide system provides information on roadway conditions such as commuter travel times, construction, lane closures, crashes, congestion and severe weather affecting traffic. It also provides weather forecasts and severe weather alerts from the National Oceanic and Atmospheric Administration (NOAA). The mobile app provides point-to-point directions with travel times and alternate routes. Callers can access traffic, transit, travel times, airports, seaports, or request a specific roadway, city or county.

How often is the information updated?
Information is updated on an ongoing basis as incidents occur and situations change on roadways. Travel times are automatically updated every few minutes around the clock.

How does the information available from 511 differ from the travel information I get on the radio and television?
Florida 511 provides route-specific information, and you will be able to access the information on demand, whenever you need it.
 
Additionally, with My Florida 511 free text and e-mail alerts, you can receive a text message or e-mail alert when there is an incident on your personal routes.
 
What public safety alerts are carried on the 511 system?
The public safety alerts carried on 511 are voluntary, cooperative partnerships among law enforcement, FDOT, other agencies and local broadcasters. FDOT uses overhead electronic message signs and 511 to get public safety alerts out to the public.
 
AMBER Alert is the name of the nation's child abduction alert system. AMBER stands for "America's Missing: Broadcast Emergency Response." It is designed to alert the public when a child has been abducted and is believed to be in serious danger.
 
Silver Alerts are designed to alert the public and law enforcement agencies to be on the lookout for missing adults or citizens with cognitive impairments. This program is especially targeted to protect adults with Alzheimer's disease or other forms of dementia.
 
Law Enforcement Officer (LEO) Alerts provide important information about an offender(s) who has seriously injured or killed a law enforcement officer.
 
Is 511 compliant with the Americans with Disabilities Act (ADA)?
Yes. The 711 Telecommunications Relay Service allows the deaf and hard-of-hearing who use telecommunications device for the deaf (TDD) to access the voice recognition and response features of Florida's 511. Florida's 511 website, FL511.com, is text based. No flash animations or plug-ins are used. Additionally, all maps on FL511.com are configurable to use colors that are discernable to the colorblind.
 
How can I help make the system better?
FDOT encourages you to use the system on all of its platforms (i.e. website, mobile applications, and phone line) and provide feedback on how to improve the system to better serve Florida drivers. Feedback is always welcome, so if you have a specific suggestion about how FDOT can improve, leave your comments here.

Is there a charge for using 511?
No. 511 is a free resource to the public provided by FDOT. Users can call 24/7 to hear up-to-the-minute travel information. However, cell phone users should be aware that normal minute and text message charges may apply. The app is a free download, and there is no charge for registering for My Florida 511 personalized services.

How do I reach the Florida 511 phone system?
Dial 511 from any cell or landline phone physically located within Florida. The call is free, although standard cell phone minutes may apply.

How will I know what information to ask for when calling 511?
511 is a voice-activated and touch-tone phone system that will guide you through menu options. 511 will ask if you would like information on traffic or if you would like your call to be transferred to a partner agency.
 
How do I ask for information on a specific roadway?
When asking for information on a roadway, first request the roadway by name or number. Then ask for a city or county. For example, say "I-95," then "Daytona" to receive traffic information on I-95 around Daytona. You can also ask for a city or country first, then ask about a specific roadway.

What can I do when the system cannot recognize what I am saying?
When calling 511, you should reduce background noise like radios, open windows, air conditioner fans and other people talking. These actions can help the 511 system understand you better. You should also speak slowly and clearly.

Remember to be safe when you check 511. You can call 511, check the mobile application or visit FL511.com before leaving home or the office to check conditions on your planned route. Long-distance travelers can check 511 from a rest area, restaurant, gas station or other stop to avoid using a cell phone when driving. You can also ask a passenger to check 511 instead.

There are several steps you can take if you're having trouble making the 511 system understand you:
  • Speak as clearly as possible
  • Minimize background noise
  • Check your cell phone signal strength when placing a call; weak reception may cause 511 to have problems understanding what you say.
  • Ask for information using single commands instead of back-to-back commands.

Does my cell phone area code determine the 511 information I receive?
All callers within Florida's borders will reach the statewide 511 system, regardless of their cell phone area code. Travelers entering or exiting Florida from Georgia have the option to switch from Florida 511 to Georgia 511 and vice versa. The phone system is not location-aware, so you will need to tell 511 the roadway, city or county for which you want information.

Does 511 know where I am calling from?
The 511 system recognizes when a caller is within Florida borders, but not their specific location. Callers from anywhere in the state can request information by city, county or highway.

How are roads chosen to be covered by 511?
Generally, the 511 system provides information on roadways which FDOT is able to manage with its network of sensors and cameras. Florida's 511 covers the most-traveled roads in each region of the state. FDOT is committed to providing drivers with accurate, real-time traffic information.
 
The new Florida 511 system provides secondary coverage, which allows users to be given point-to-point travel times based on traffic-speed data provided by HERE.
 
FDOT is constantly expanding its traffic monitoring network and will add new roads to the 511 system as resources become available.
 
How is the information collected?
FDOT has deployed intelligent transportation (ITS) technology on all Florida interstates and toll roads, including Florida's Turnpike; and many other major metropolitan roadways. FDOT partners — the Central Florida Expressway Authority and Miami Dade Expressway Authority — have also deployed similar technology along their expressways.
 
Traffic Management Centers (TMCs) collect information about roadway conditions throughout Florida. The data comes from sensors in and alongside the road, traffic surveillance cameras, and reports from Road Rangers, Florida Highway Patrol and local law enforcement.
 
How much does it cost to use FL511.com?
Like Florida's 511 phone system, FL511.com and My Florida 511 Personalized Services are free traffic information resources provided to you by FDOT. Standard cell phone minutes and text message charges may apply.

What is available on FL511.com that isn't available by calling 511?
From FL511.com you can view traffic cameras under the “My Cameras” feature. You can also consult the state map on the home page for detailed roadway conditions. FL511.com also provides door-to-door navigation and weather forecasts.
FL511.com also allows users to sign up for free My Florida 511 personalized services.

How can a deaf or hard-of-hearing individual use the 511 phone system?
The 711 Telecommunications Relay Service allows the deaf and hard-of-hearing who use telecommunications device for the deaf (TDD) to access the voice recognition and response features of Florida's 511. To access 511, a user would need to know the county from which they are calling or to which they are traveling.
 
Here's how a 511 call through 711 might happen:
Customer: Dials 711
Operator: "Florida Relay Operator (insert CA ID#) M(male)/F(female) GA (go ahead)"
Customer: "Please dial Florida 511 GA"
Operator: "County you are calling from pls Q GA"
Customer: Provides the county
The Operator then connects the customer to the 511 system. The Operator types what is heard after dialing the number. The customer would request information from 511 following the same call flows as other 511 callers, requesting traffic or transfer.

NOTE: Not all Florida counties have 511-covered roadways. If a caller calls from a county where there are no 511-covered roadways, the operator may inform the caller "I'M SORRY 511 SERVICE IS NOT AVAILABLE IN THAT COUNTY ... GA"

Does FDOT record phone calls to the 511 system?
Like many other call centers, FDOT records all phone calls to the 511 system. These recordings allow FDOT to troubleshoot the system. By analyzing calls, FDOT can pinpoint potential issues and improve system functionality, such as voice recognition, to provide you with a better user experience.
 
I’m calling 511 from my car using Bluetooth and the system does not understand me. 
The 511 phone system is sensitive to background noise. Using any type of speaker system when calling 511 may interfere with the system’s voice recognition ability. If you would like to use the 511 system during your drive, we recommend that before your trip, you download the new 511 mobile application for Apple or Android. With the app’s new “Drive Mode” you can enter a destination, receive up to three routes and travel times plus see any incidents on your route. If an incident occurs on your route while you are driving, the app will audibly alert you of the incident. If you still would like to use the 511 phone system, we recommend calling 511 before you get on the road, having a passenger call for you or pulling over to call in a safe location. If you still would like to call 511 using a Bluetooth device, we recommend using a Bluetooth headset. 

I’m calling 511 on speaker phone and the system does not understand me.
The 511 phone system is sensitive to background noise. This includes wind noise, additional voices, air conditioners and road noise. Putting your phone on speaker mode increases the chances for these external noises to impact the call and your 511 experience. We recommend calling 511 using the regular hand held mode or a headset. If you would like to use the 511 system during your drive, we recommend that before your trip, you download the new 511 mobile application for Apple or Android. With the app’s new “Drive Mode” you can enter a destination, receive up to three routes and travel times plus see any incidents on your route. If an incident occurs on your route while you are driving, the app will audibly alert you of the incident. 

I’m in a crowded space with a lot of background noise. Will the 511 phone system understand my requests?  

When calling the 511 system, it is important to reduce any background noise. Multiple voices may result in the system not recognizing your request. If you need to check 511 while you are in a loud space, we recommend visiting our website at Fl511.com, downloading our free app or signing up for personalized services. With the new My Florida 511 personalized services you have the ability to create door to door routes and have the system send you a text message or email when a crash, congestion or closure comes up on your route. The notification will include your updated travel time. You can set up these alerts for any day or time of your choosing. 

My Florida 511

What are My Florida 511 Personalized Services?
My Florida 511 personalized services use push technology to deliver you real-time roadway updates when you want them, without having to check FL511.com, the mobile application or call 511. When registering for My Florida 511 free personalized services, you can customize your frequently traveled routes. You can also choose the time of day and day of the week you'd like to receive roadway updates and the type or severity of incident you want. My Florida 511 will then send you a text or e-mail based on your customized profile. Standard cell phone minutes and text message charges may apply.
Personalized services available:
  • Register for a free account
  • Create custom routes and sign-up to receive travel information regarding your routes
  • When you call 511 from your registered phone number, receive travel information regarding your customized routes first
  • You can ask for routes by name when calling 511
Free Personalized Alerts
  • 511 will alert you about unusual roadway conditions
  • Program alerts by time, day and severity of conditions
  • Receive alerts by e-mail or text message
 
What do I do if I forget my personalized route names?
While in the My Florida 511 portion of the phone call, simply ask for "help" and the system will read your list of personalized routes. This is also a good way to learn how the 511 system pronounces your route names, so that 511 can understand you when you ask for certain routes.
 
How do I register for My Florida 511?
  • If you have not already registered for the new My Florida 511 system, click the Register button at the top right of the webpage.
  • Create a new login with your name and email address. You will receive an email with a link to opt-in for the email alerts.
  • Name and email address are required to sign up for personalized alerts.
  • Optional: Enter your phone number to access SMS/text alerts. You will receive a code via text to opt-in for text alerts.
  • Optional: Enter your home address
  • If you have already registered (and confirmed your email address), click on “Login” at the top of the homepage. Enter your email address and password. Click “Remember Me”

What are the costs associated with My Florida 511?
My Florida 511 is a free resource of FDOT. There is no charge to register for or use My Florida 511 Personalized Services, though data and/or text message charges may apply.
 
Will I have to enter this information every time I log in to My Florida 511?
No. Once you've created your account, you only need your username and password to access the system. You can edit or update your password and information anytime you log in. You can also check the "remember me" box to stay logged in until you manually log out.
 
Why do I need to provide a phone number?
Providing a phone numbers is not required. Once you create a free custom profile with My Florida 511 Personalized Services, providing your phone number will enable you to hear information about your customized routes first every time you call 511. The system uses Caller ID technology to recognize registered callers. Your custom profiles will be associated with your phone number. If you have Caller ID permanently blocked on your registered phone number or are calling from an office phone on a private branch exchange (PBX) system, My Florida 511 may not recognize you and will be unable to give your custom profiles. In those cases, you can say “Profile” to connect to your personalized routes.
 
What are My Routes?
My Routes is a new feature on www.FL511.com. It also you to enter two locations to get driving directions between the two. Florida 511 will provide you with up to three route options, showing travel times and incidents along those routes.
 
Registered “My Florida 511” users can save the route by entering a name and clicking “Save”.
 
How do I access my routes when I call 511?
If you included your phone number in your profile, when you call 511, Caller ID technology will recognize your phone number and access your routes. You will be prompted to say the name of the route for which you want traffic information. If you choose to create a custom-named route, you will have to assign it a name. My Florida 511 will recognize the pronunciation of the name in the most common North American English phonetics. Names should be entered in North American English using only standard letters (alphabetic) and spaces. The names are not case sensitive. You can access a list of your custom-named routes anytime when you call 511 by saying, "help." My Florida 511 will narrate a list of your saved routes. To make using the custom-named routes easier, listen to how My Florida 511 pronounces the names so you can speak the route name in a way the system with recognize them.
 
What information will My Florida 511 give me about routes?
The information includes travel times, incidents and crashes, construction, lane closures and severe weather affecting traffic.
 
What are alerts?
Alerts can be sent to you via e-mail or text message to let you know when an incident affects your customized routes. Sign-up for the following types of alerts:
 
Emergency alerts: receive weather watches, warnings, advisories; wildfire alerts; high wind advisories; AMBER, Silver and LEO alerts, etc.
 
Travel time: receive an alert when travel time for your route increases
 
Traffic speed: receive an alert when the average speed along your route decreases
 
Events: receive incident, construction, road and bridge closure alerts
 
How can I create and customize an alert?
On the home page, click the “My Florida 511” tab and select “Manage Routes & Alerts”. Here, you may create a route or emergency alert.
First, create a saved route:
  • Click “Create New Route”
  • Enter the starting point address in the text field labeled “A”
  • Enter the destination address in the text field labeled “B”
  • Enter a route name and click “Save”
 
Then, create an emergency alert:
  • On the “Manage Routes & Alerts” page, select “Create Emergency Alert.”
  • Select whether you would prefer text or email alerts and in which region you will be driving.
 
You may also elect to create an alert for a saved route.
  • Under “Manage my Routes,” select “Create Alert” next to your saved route.
  • The next window includes information needed to save your alert.
  • Name your alert.
  • Specify the following options:
Travel Time
The first drop-down menu is for travel time alerts. Here, you can choose to be notified if your point-to-point travel time increases by 10 percent, up to 90 percent.
Traffic Speed
This drop-down menu will allow you to select speeds along your route. You will be notified when that speed occurs.
Events* and Notification Type(s)*
Events include incidents, construction and closures. You can be notified of these along your route. The next drop-down menu, “Notification Type(s),” sets the system to alert you when the events occur, when the system has an update about the event, and/or when the event is cleared, or all three.
Days of the week and time period
You can choose which days and times you want to receive these notifications in the next drop-down.
Daily Alert
Decide when, if ever, you want a daily summary alert.
Delivery Options
You must choose whether to receive these alerts by email or by text message. Standard text rates apply.
 
Why can't I sign in to My Florida 511?
The most common reason for not being able to sign in to My Florida 511 is that your browser is not set to accept cookies. A cookie is a small text file that may be used, for example, to collect information about website activity. Most web browsers allow you to control cookies, including whether or not to accept them and how to remove them. The "Help" menu on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of the website features. You must leave cookies turned on to sign in and use My Florida 511. If cookies are turned on in your browser and you are still unable to sign in, send us a note on the Contact Us page. Include as much information as you can about your account. Include your email address so we know how to contact you.

What do I do if I can't access my account to change or delete it?
If you cannot access your My Florida 511 web account because you have forgotten your password, simply fill out the form on the Contact Us page. Since we do not have access to your confidential password and secret question and answer, we will have to delete the existing account. You will then need to create a new account to begin or continue using My Florida 511.

I have an Internet phone (Voice Over IP/VoIP). Will I be able to access My Florida 511?
Some Internet telephony (VoIP) providers are compatible with 511. The service uses the address you register with the provider (primarily used to identify your location for 911 or E911). When you call 511, your provider will route the call to 511.
 
Not all VoIP carriers are able to identify your registered location to 511 yet. Vonage is the first VoIP carrier to do so, and cable companies which provide VoIP (or digital phone) may also provide this service.
 
If you are able to access 511 in Florida from your VoIP phone, you will be able to use My Florida 511 from that phone as well. Since My Florida 511 recognizes you by your registered phone number, once you're connected to Florida's 511, you will have the option to hear your customized routes first.
 
To see if your provider is compatible, dial 511 from your VoIP phone and see if it connects you to the statewide Florida 511 system. If it does, you will be able to access the My Florida 511 features from that phone. You can also contact your VoIP provider and ask if their service is compatible with 511.
 
If you cannot access 511 from you VoIP phone, please submit an email through the “Contact Us” form located on the website on the bottom right-hand corner.
 
My cell phone does not have a Florida area code. Can I access Florida's 511 and My Florida 511?
Yes. When you call 511 from a cell phone, the system identifies you by the location of the cell tower or switch which first picks up your call. If you are in Florida during your call, you will most likely be connected to Florida's 511. If you're calling 511 from near a boarder with another state, you may get connected to the other state's 511 system. If this happens, simply request a transfer to Florida's 511. The My Florida 511 system then uses Caller ID technology to identify you and access your custom profiles. If you have not set up an account, you will simply be connected to 511. Not all cellular carriers provide Caller ID information from their customers. If your Caller ID information does not show up on another phone when you call, you will not be able to use My Florida 511. You can still use Florida's 511.
 
I want to call from my office but the system doesn't recognize me or gives me the wrong routes. What's going on?
Many offices use Private Branch Exchange (PBX) phone systems. Typically, when a call is placed from a phone on a PBX system, Caller ID registers the system's main phone number or the first available outside line instead of the direct phone number for the individual. Users who register a phone number on a PBX system may be unable to access My Florida 511, or may access the account of another user who registered the main number. Since two users cannot register the same primary or secondary phone numbers, co-workers should not register their office's main number as this could cause confusion. To test whether your office phone will work with My Florida 511, call your cell phone or another phone equipped with Caller ID and note what number appears on Caller ID. If it is your direct line, your office phone number should work with My Florida 511. If not, we recommend you not register your office phone and instead use a cell phone or home phone number. Some companies have their Caller ID permanently blocked. If your company is one of them, My Florida 511 will not recognize you when you call from your work phone due to the fact that Caller ID will show the call as either "unknown" or "restricted."
 

What if I have more questions?
If your question about My Florida 511 was not answered here, contact Florida’s 511 Traveler Information System by filling out the Contact Us form located at the bottom right-hand corner of the home page.